Return & Refund Policy

At My Crystal Addiction, we want you to be completely satisfied with your purchase. While we do not offer refunds or accept returns for buyer's remorse, we are committed to taking care of our customers if an issue arises with an order. Please review the following information regarding our policy:

Contact Us

If you have any questions, concerns, or need assistance with your order, please contact us at info@mycrystaladdiction.com. We are available to address your inquiries and provide guidance.

Product Information and Support

We strive to provide accurate and detailed product information. If you need more information about a specific crystal or mineral before making a purchase, please reach out. We are happy to provide additional details to help you make an informed decision.

Damaged, Defective, or Incorrect Items

In the rare event that you receive a damaged or defective item, or if there is an error with your order (such as receiving the wrong item), please contact us within 3 days of delivery.

• Photo Requirement: To help us assist you efficiently, you must email us at info@mycrystaladdiction.com with detailed information and include photographs of the damaged or defective item. These photos are required to process your claim.

• Free Replacements & Exchanges: Once we have reviewed the photos of the issue, we will work with you to resolve it promptly.

• No Cost to You: If an item is confirmed damaged or incorrect, we will replace or exchange the item free of charge with no shipping cost to the customer.

• Resolution Process: Depending on the situation and the photos provided, we may issue a free replacement, an exchange, or a returnless refund.