Return & Refund Policy
At My Crystal Addiction, we want you to be completely satisfied with your purchase. While we don't normally accept returns, we encourage you to reach out to us with any questions or concerns you may have regarding your order. We are here to assist you and ensure your shopping experience is enjoyable. Please review the following information regarding our return policy:
Contact Us:
- If you have any questions, concerns, or need assistance with your order, please contact us at info@mycrystaladdiction.com. We are available to address your inquiries and provide guidance.
- We strive to provide accurate and detailed product information on our website. If you need more information about a specific crystal or mineral before making a purchase, please reach out to us. We are happy to provide additional details, answer your questions, and assist you in making an informed decision.
- In the rare event that you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will work with you to resolve the issue promptly. To help us assist you efficiently, please provide detailed information and, if possible, include photographs of the damaged or defective item. We will either replace the item free of charge, or offer you a refund.
- We take great care in preparing and packaging your order to ensure accuracy. If you believe there is an error with your order, such as receiving the wrong item, please notify us within 3 days of receiving your order. We will investigate the matter and work with you to rectify any discrepancies.