Shipping Policy
Thank you for choosing My Crystal Addiction. We are dedicated to providing you with a seamless and efficient shipping experience. This Shipping Policy outlines the details of our shipping process, including estimated delivery times, handling procedures, and other important information. By placing an order with us, you agree to the terms and conditions outlined in this policy.
Order Processing and Handling:
- Orders are typically processed and shipped within 2 business days, excluding holidays, unless otherwise stated in our announcement bar. We strive to fulfill orders promptly to ensure timely delivery of your purchased items.
- Please ensure that your shipping address and contact information are accurate and complete to avoid any delays or delivery issues. We are not responsible for any shipment errors due to incorrect or incomplete address details provided by the customer.
Shipping Methods and Carriers:
- We ship all orders using USPS (United States Postal Service), a reliable and trusted shipping carrier.
Estimated Delivery Times:
- Delivery times may vary depending on the shipping method selected, the destination address, and other factors beyond our control.
- Estimated delivery times are provided by the respective shipping carriers and are not guaranteed. The estimated delivery timeframe starts from the date of shipment, not the date of purchase.
- Please refer to the shipping carrier's tracking information for real-time updates on your package's location and delivery status.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the USPS website or tracking portal.
Lost or Damaged Shipments:
- While we take utmost care in packaging and handling your orders, unforeseen circumstances may occasionally occur. In the event of a lost or damaged shipment, please contact us immediately, providing your order details and any relevant information. We will work with the shipping carrier to resolve the issue as quickly as possible.
Shipping Policy Changes:
- We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that we do not currently ship outside of the USA. We strive to provide a seamless shipping experience within the United States, ensuring your packages are delivered safely and on time.
If you have any questions or concerns regarding our Shipping Policy or the status of your shipment, please contact us at info@mycrystaladdiction.com.